Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and the organization you represent (“you”, “Customer”) and Opafra (“we”, “us”). They govern your access to and use of the Opafra platform, websites, applications, APIs, and related services (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms, the Acceptable Use Policy, and the Privacy Policy, each incorporated by reference. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

1. Definitions

• “Customer Data” means data, content, credentials, inventory, plans, and configurations you submit to or generate through the Service.
• “Users” means the individuals you authorize to access the Service under your account or organization.
• “Order” means a plan selection or subscription made through the Service.

2. Accounts, organizations & eligibility

You must provide accurate account information and keep it current. You are responsible for your account, your organization's Users and their assigned roles, and all activity that occurs under your account. Keep credentials confidential and notify us promptly of any unauthorized use. You must be legally able to enter into these Terms.

3. Access & license

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes. You may not sublicense, resell, or provide the Service to third parties except as expressly permitted by your plan.

4. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, which is part of these Terms. Because the Service executes automation and commands against remote infrastructure, you must only connect it to systems you own or are authorized to administer. We may suspend or terminate access for violations as described in the Acceptable Use Policy.

5. Customer data & privacy

As between the parties, you own your Customer Data. You grant us the rights necessary to host, process, and transmit Customer Data solely to provide and secure the Service. Our handling of personal data is described in the Privacy Policy. A Data Processing Addendum is available on request for customers who require one. You are responsible for the legality of your Customer Data and for having the rights to submit it.

6. Fees & payment

Fees for paid plans are described at checkout and in your Order and are charged in advance for each billing period. Except where required by law or expressly stated, fees are non-refundable. Paid plans renew automatically for successive periods of the same length unless you cancel before the end of the then-current period; you may cancel at any time and your plan remains active until the end of the period you have paid for. We may change pricing for a future renewal period on at least thirty (30) days' notice. All fees are exclusive of taxes, which are your responsibility. If an amount is overdue, we may, after notice, suspend the Service until payment is received.

7. Third-party services

The Service may integrate with third-party services (for example, Git providers, secret managers, or an AI provider). Your use of those services is governed by their terms, and we are not responsible for them. You are responsible for credentials and permissions you grant to connect them.

8. Intellectual property

We and our licensors own the Service and all related software, and reserve all rights not expressly granted. You may not copy, modify, reverse engineer, or create derivative works of the Service except as permitted by law. Feedback you provide may be used by us without restriction.

9. Confidentiality

Each party may access confidential information of the other. The receiving party will use it only to perform under these Terms and protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party.

10. Warranties & disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You are responsible for evaluating whether a plan is appropriate before running it against production systems.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data. Our total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the claim. This exclusion and cap do not apply to your payment obligations, your indemnification obligations, amounts arising from your breach of the Acceptable Use Policy, or liability that cannot be limited under applicable law (such as for gross negligence, willful misconduct, or death or personal injury caused by negligence).

12. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or the Acceptable Use Policy, or your operation of automation against systems you were not authorized to access.

13. Term, termination & suspension

These Terms apply while you use the Service. Either party may terminate as described in your Order or these Terms. We may suspend or terminate access immediately for violations of the Acceptable Use Policy, non-payment, or to protect the Service or third parties. On termination, your right to use the Service ceases; we will make Customer Data available for export for a limited period, then delete it per our retention practices.

14. Changes to the Service or Terms

We may modify the Service and these Terms. For material changes to these Terms, we will provide notice; your continued use after the effective date constitutes acceptance.

15. Governing law & disputes

These Terms are governed by the laws of France, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The parties will first attempt to resolve any dispute in good faith. If they cannot, the dispute will be subject to the exclusive jurisdiction of the competent courts of Paris, France — without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

16. General

These Terms, the Acceptable Use Policy, the Privacy Policy, and any Order are the entire agreement between the parties. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign in connection with a merger or sale. Failure to enforce a provision is not a waiver.

17. Contact

Questions about these Terms: [email protected].